Customer Reviews:
Good into to topic, not another cram for exam book September 11, 2008 1 out of 1 found this review helpful
I liked this as it had good introductions to the key topics and was not another 'cram for the exam' type book. It read well and was for a dry topic a well written read.
Excellent summary of ITIL October 30, 2006 18 out of 18 found this review helpful
Having bought this book as part of my preparation for the ITIL Managers Certficate examination, I cannot recommend it enough. It doesn't go into the detail of the OGC Service Support and Service Delivery manuals but gives an excellent summary of each of the ITIL processes.
A much more portable read than carrying the two main books too!!
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