Customer Reviews: Read 35 more reviews...
 Simple and functional November 17, 2008
Fantastic cleaning and some nice simple options for the timer and sensitivity. Simple but very functional.
I bought this as it was the only product I could find with direct guidance from the manufacturer as to whether safe to use with veneers, actually says its recommended for them.
One drawback, if you are tigglish you may not like the experience. When I clean my top teeth it drives me nuts as it really tiggles the roof of my mouth.
 great but irritating August 1, 2008
1 out of 1 found this review helpful
I have owned sonicade toothbrushes for >10yrs and think they are fantastic. This new improved version is great and the super clean option is great.
To my surprise you can change settings whilst cleaning. This wouldn't be a problem if the setting change button wasn't where your hand naturally rests..because it is you can change setting 1/2dozen times each toothbrush clean..from clean to sensitive to massage and then round again....quite annoying on a day to day basis.
I would have assumed they would program it so that you couldn't change settings during each clean...unfortunately you can...and it is really quite irritatating.
Great customer service July 30, 2008
1 out of 1 found this review helpful
I bought my Sonicare HX6932 Flexcare toothbrush in January this year to replace an earlier model which had given up the ghost. This model is a major step forward from the earlier 'elite' model which it replaces for me. It's much lighter, has a range of settings to allow you to reduce the intensity of the brushing action, and it's replacement heads are much cheaper.
I was disappointed therefore when this brush stopped working altogher about a month ago. As I no longer had the original receipt (I'd bought it from eBay) I expected a battle to get it fixed. Not the case. I contacted the Philips helpline and was asked to provide the batch number of the brush. As the lady I spoke to could tell the brush was well within the two year warranty period, she simply gave me a returns number and asked me to send it back. Within a week or so I was sent a brand new replacement (including an infra-red sanitiser unit which mine didn't actually have). No long queues on the phone, a very polite and helpful lady on the phone (sounded Dutch and wasn't following a script!!) and no quibble about fixing/replacing it. All in all a much more pleasant experience than expected.
I guess the litmus test is how well a toothbrush cleans your teeth and I've certainly no complaints on that front. I would say on balance that it cleans better than my original 'elite', although to be fair, I never had and complaints about that one either.
 Sonicar value? July 10, 2008
2 out of 3 found this review helpful
I've owned and used the original Philips Sonicare for some years now but as the battery was beginning to die I purchased the latest model several months ago. The cleaning power is great but the design is very frustrating. I have found two basic problems, the major one is that in use I keep accidentally pressing the `Personalised Brushing button', which switches between Clean mode, Sensitive mode and Message mode. This button is placed in the position where the fingers come when holding the Sonicare in a balanced comfortable position for cleaning, hence I keep accidentally altering the brushing mode which is very frustrating. The second problem is that occasionally the brush head comes loose when in operation.
All in all rather disappointing considering the price of the Sonicare.
 Very unreliable June 22, 2008
4 out of 4 found this review helpful
Was initially impressed after getting as a replacement for the Braun equivalent BUT it is unreliable. The charger failed after two months and the brush head unit has now failed after 4 months. It still makes a noise but no vibrations come out of of the head. Expected better given high initial price.
I have used Braun Oral-B for years and usually get 2 or 3 years use out of each one.
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