| Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM | 
 enlarge | Authors: Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff
Publisher: Prentice Hall
Category: Book
List Price: £21.99
Buy New: £15.96
You Save: £6.03 (27%)
New (16) Used (5) from £15.96
Sales Rank: 677290
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 272
Shipping Weight (lbs): 1
Dimensions (in): 9.9 x 8 x 0.5
ISBN: 0131837893
Dewey Decimal Number: 658.812
EAN: 9780131837898
ASIN: 0131837893
Publication Date: May 3, 2006
Availability: Usually dispatched within 1-2 business days
Condition: Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
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