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| The Complete Idiot's Guide to Verbal Self-Defense | 
| Author: Lillian J. Glass Publisher: Alpha Category: Book
List Price: $16.95 Buy New: $7.29 You Save: $9.66 (57%)
New (26) from $7.29
Avg. Customer Rating: 9 reviews Sales Rank: 287338
Media: Paperback Edition: 1st Number Of Items: 1 Pages: 352 Shipping Weight (lbs): 1.2 Dimensions (in): 9.1 x 7.3 x 0.8
ISBN: 0028627415 Dewey Decimal Number: 153.6 UPC: 021898627414 EAN: 9780028627410 ASIN: 0028627415
Publication Date: July 7, 1999 Availability: Usually ships in 1-2 business days
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Product Description
You're no idiot, of course. You know it's unhealthy to obsess about a waiter's insulting remarks, and you're tired of hearing your "best friend" remind you of your shortcomings. But when it comes to actually confronting the verbal bullies in your life, you feel like your yellow streak has turned into stripes. Don't swallow your pride just yet! The Complete Idiot's Guide to Verbal Self-Defense, by best-selling author Dr. Lillian Glass, shows you how to take control of the situation. In this Complete Idiot's Guide, you get:
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| Customer Reviews: Read 4 more reviews...
Fantastic book! January 6, 2007 2 out of 2 found this review helpful
This book ought to be required reading for all kids old enough to read it, and then they should have to memorize it before being allowed to graduate high school!
That said, this book is a fantastic text that belongs on everyone's shelves. It teaches you how to handle yourself in difficult situations, especially if someone else's behavior isn't just annoying, it's abusive. I wish I'd had this book years ago! No, it's not an all-inclusive or detailed book in every area, as some reviewers noted. However, if you're looking for a starting point, this is a fantastic one and you can research further from here once you devour her book.
It Worked for Me August 13, 2005 12 out of 12 found this review helpful
I already knew about assertiveness and active listening.
The skills she recommends are specific to situations where one is being verbally abused. These skills are: the blank stare, the repulsed look, mirroring, the blinding flash of truth, breathe it out (for when you cannot confront), the sudden outburst, and give 'em hell and yell.
I have tried them on a coworker with whom active listening and and assertiveness were not working. These skills work GREAT! After "mirroring" her whiny behavior - SHE STOPPED DOING IT. The "blinding flash of truth" put an end to her snide remarks. Needless to say, my time at work is spent much more enjoyably, now.
I think this book is great and I would recommend it for anyone who does not like verbal abuse. I want to become the "Verbal Ninja" she describes, and am now just waiting for a worthy opponent. Heheheh.
Good Background Info, But Unrealistic Techniques July 19, 2005 13 out of 16 found this review helpful
Dr. Glass does a beautiful job of outlining the various types of verbal abuse and abusers. I especially liked how she described the traits of different types of verbal abusers out there...such as the control freaks and nosybodies. Unfortunately, this book severely lacks any realistic techniques for deflecting verbal abuse. Dr. Glass is a counceling psychologist and her experience is limited to the comfortable protection of her office. Her tactics for dealing with verbal abuse does not work in the real world because it does not address the issue of resolving conflict or defusing anger--only deflecting abuse. For example, one of her tactics is "give 'em hell and yell" in which she advocates yelling at the abuser and actually using "four letter words." I dare anyone to use this tactic in South Central Los Angeles on a Friday night and see if they survive to tell about it. When I am verbally assaulted, I already know how to yell at the idiot--I really don't need a book or a psychologist to tell me that. What I wanted was a better way of resolving the verbal attack that would focus more on the problem at hand and how it could be resolved without provoking the other side into a fight. Dr. Glass does not include much, if any, information on defusing anger with active listening or reframing techniques and I was disappointed that this book delievered everything about verbal abuse--except practical ways of resolving it.
Mixed Feelings February 29, 2004 12 out of 14 found this review helpful
As a resource of information about Verbal Abuse- what it is, identifying it, the detrimental affects it has on people, this is an excellent resource. I particularly appreciated Dr. Glass's listing of the physical, not just psychological, consequences of abuse. I also thought that the information on the various types was excellent. One thing I learned, which I had suspected, was that put-downs followed by "just kidding" are a form of manipulation.That being said, I feel that the methods of dealing with verbal abuse and responding to it are lacking. There is very little in the way of assertiveness or active listening, essential skills in countering verbal abuse. I would recommend "Who's Listening Anyway" by John Lovitt as an excellent resource on listening, and "Asserting Yourself" by Bower and Bower for information on assertiveness. To sum up, if you are looking for information about verbal abuse, this is a worthwhile read. If you are looking for effective ways to deal with it, go elsewhere.
THIS BOOK SHOULD BE EVERYONE'S NEW BIBLE! August 19, 2001 16 out of 22 found this review helpful
This book teaches you how to get the physical and verbal advantage over your verbal opponent. Those techniques will help you to increase your self-confidence. YOUR SELF-CONFIDENCE WILL BE AS HIGH AS THE HIMALAYAS. The book is truly gold and it can assist anyone and everyone. The communication skills that you also pick up from this book is fantastic. There is a chapter in this book devoted to body language and this chapter alone is worth twice the price of the book (seriously). You will learn the "THE SECRET TO HAVING A GOOD CONVERSATION WITH ANYONE" and "THE FOUR STEPS TO BEING A VERBAL BLACK BELT." These techniques are very GOOD. You will also learn how men and women communicate differently, how to overcome speech impediments, how to identify when someone is abusing you and not just "kidding around," how constant verbal abuse can KILL you (so you have to do something about it), and why verbal abusers lash out (the reasons why will shock you). Most important of all, you will learn so many strategies and have many weapons up your sleeves (using verbal zingers to zap your opponent back for example) when it comes to dealing with toxic verbal abusers and you will know how to allow insults to roll off your shoulder. The book is EXCELLENT because it is a product of the wonderful author's life's work in the field of psychology. This is a a book everyone, I mean everyone MUST GET!
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