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| Listening: The Forgotten Skill: A Self-Teaching Guide (Wiley Self-Teaching Guides) | 
| Author: Madelyn Burley-allen
Publisher: Wiley
Category: Book
List Price: $18.95
Buy New: $8.41
You Save: $10.54 (56%)
New (33) Collectible (3) from $8.41
Avg. Customer Rating:  13 reviews
Sales Rank: 35937
Media: Paperback
Edition: 2
Number Of Items: 1
Pages: 208
Shipping Weight (lbs): 0.9
Dimensions (in): 9.1 x 7.4 x 0.6
ISBN: 0471015873
Dewey Decimal Number: 650.13
EAN: 9780471015871
ASIN: 0471015873
Publication Date: February 1995
Availability: Usually ships in 1-2 business days
Condition: Brand New. Daily shipping.
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Product Description
A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions--millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially, and personally. With her time-tested techniques, you'll learn how to:
* Eliminate distractions and improve your concentration on what is being said
* Locate key words, phrases, and ideas while listening
* Cut through your own listening biases
* Interpret body language clues
* Ask constructive, nonthreatening questions that elicit real information
* Get others to listen to you
* Master a whole range of listening skills that you can use on the job and in your personal life
Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.
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| Customer Reviews: Read 8 more reviews...
 Reveal the hidden riches of listening June 24, 2008
This book is able to reveal the hidden riches of listening. This book have revealed many advantages of active and productive listening skills professionally, socially, and personally. Some of the advantages mentioned are: connectedness to others, eliminating the personal listening biases, getting others to listen, and enhancing the success of job interview and even promotion, etc.
With our "instant" culture of preferring to be listened in a quick manner instead of to listen, this book will be one of the great references to improve our active listening skills. Me, my self, has learned so much from this book. This book even teaches me to do retrospective (self assessment) on the pattern of my listening skills during my past lifetime and try to analyze and fill my own blind spots for self improvement.
During my past career as Supervisor and Officer in Humanitarian agencies, I could easily talk and talk without listening. This made me blind about my blind spots. Now, after being exposed to high demand of listening and dealing with arguments, I realize that without realizing my blind spots, I can easily driven to the non intentionally abusing my power through my supervisory position. Thank GOD, I have not started my Supervisor position after schooling.
I can feel the significant progress in my self esteem as I increase my active and productive listening skills. I would recommend this book for almost every layers of society, including supervisors and leaders in any company or agencies.
Can we imagine how wonderful our nation will be if just more than 60% of us are able to practice an active and productive listening.
 Poor Narration February 15, 2008
1 out of 2 found this review helpful
I find it ironic that a book about listening is utterly "unlistenable"! (It's difficult to listen to someone reading a line when they don't have enough breath to complete it!) The narration is terrible, not only for voice quality, but mis-read words. How can I have confidence in the material being presented, when the author can't even read properly?
 Mumble mumble through the audio September 25, 2007
2 out of 2 found this review helpful
This review is for the audiobook - although the content is good, the author should have gotten a professional speaker to do the narration. It is so ironic to be unable to LISTEN to a book about listening because the author munches her words, chokes off a few, stops and starts here and there, and flips her pages over so loudly that it is distracting.
I find myself focusing on her bad delivery as opposed to her good content. If you're going to get this book, make it a printed one!
Good Content but horrible voice and quality! September 13, 2007
3 out of 6 found this review helpful
The book that this audio adaptation is based on is very popular however this CD package is garbage. All the posts are about the book but not the 6 CD set. First off some people are NOT meant to be recorded and Madelyn Allen is one of them. They should have gotten a professional speaker to read her book. Sometimes you can't make out her words and also you can hear her moving or shuffling papers as she reviews her notes as she goes along. Very unprofessional and low quality. I ended up giving this to my mother to listen too!
Good Teaching Tool January 11, 2007
4 out of 7 found this review helpful
I used this book as the basis for an in-service training for nurses and social workers. It presents useful information in a convincing manner.
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