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| The Dolphins Are Back: A Successful Quality Model for Healing the Environment | 
| Author: Phillip M. Scanlan
Publisher: Productivity Pr
Category: Book
Buy New: $30.99
New (3) Collectible (2) from $29.00
Avg. Customer Rating:  1 reviews
Sales Rank: 1674536
Media: Hardcover
Number Of Items: 1
Pages: 308
Shipping Weight (lbs): 1.7
Dimensions (in): 9.5 x 6.5 x 1.3
ISBN: 1563271834
Dewey Decimal Number: 363.7394509749
EAN: 9781563271830
ASIN: 1563271834
Publication Date: June 1998
Availability: Usually ships in 1-2 business days
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| Editorial Reviews:
Product Description
Applying a Quality Approach to Clean Up a Shoreline... An incredible story of the success that can result when business, government and citizens unite to advance a common cause. By the end of the 1980s, the once beautiful and treasured New Jersey shoreline had become one of the most polluted coasts in the United States. Communities felt the frustration of record-high beach closings and disappearing wildlife. In one dramatic example, over 1,000 bottlenose dolphins washed ashore along the Atlantic coast for Florida to New Jersey. As the situation worsened, the challenging job of finding a solution was eventually taken up by an innovative partnership representing business, government, and private citizens. At the direction of Phillip Scanlan, who brought along his talent and Baldrige Award-winning experience as a quality vice president at AT&T, the group borrowed a successful tactic businesses had been using for years: They applied a total quality approach to clean up the shore and achieved a culture of continuous improvement. In The Dolphins Are Back, Phil Scanlan shares with you two compelling stories simultaneously: his experience implementing the industry-renowned quality methodology at AT&T, as well as the struggles and ultimate success of applying this same quality approach to cleaning up the New Jersey shore. In telling this story, Phil conveys the importance of recognizing the potential strength in relationships among business, government, and citizens. In a quality environment, these partnerships have the ability to tackle any seemingly complex and impossible task. If you're looking for an innovative but proven solution to a shared environmental problem, consider the powerful quality approach described in these pages. As Phil discovered early on in leading this tea, people are interested and want improvement. They just need an effective process model they can understand and apply.
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| Customer Reviews:
The Dolphins Are Back is a book to have July 1, 1998
1 out of 1 found this review helpful
As a child I was intrigued by a set of nested building blocks received as a gift. When I opened the box, I first saw a single large cube with colorful images of animals on all sides. As I examined it further (bringing an array of quality tools to the situation), I realized that the cube contained a number of progressively smaller blocks. The gift, it turned out, was not just one cube, but a complete set of building blocks, each with its own theme and brilliant images.Phil Scanlan's new book, "The Dolphins Are Back (Productivity Press 1998)", is very much like those blocks. It is at first look a book about a remarkable environmental cleanup project. In 1987-88, problems of water pollution had reached a critical point, as unprecedented numbers of dead and dying bottle-nosed dolphins washed ashore along the Atlantic coast from New Jersey to Florida. During this 12-month period, 740 animals were swept ashore and died, whereas in the course of a normal beach season, about three or four dead dolphins wash up. In New Jersey, the discovery of waste, debris and pollution also led to beach closings that destroyed vacation plans and threatened shore tourism. Ten years later, the dolphins are back, and New Jersey's shore ranks as one of the cleanest in the country. How was this feat accomplished? Phil Scanlan's book presents a detailed chronology and explanation of the steps through which the quality approach was utilized to bring about this most impressive outcome. A closer look reveals that the The Dolphins Are Back is also an excellent textbook on the quality approach. It presents a comprehensive overview and detailed case study that illustrates the theory, concepts, strategies and tools of the continuous quality improvement approach. Beyond this, the book is a tribute -- a tribute to AT&T and the leadership role the corporation has played nationally in advancing the cause of quality, and in generously contributing expertise and insight for the public good. It is also a trib! ute to the skilled and dedicated professionals from AT&T, and colleagues from Quality New Jersey, the QNJ Environment Focus Group and New Jersey state government who contributed their time and talent to the project. Looking still further, The Dolphins is a testament to the power of teamwork and collaborative problem solving, and an inspirational reminder of what is possible when resources and expertise from the private and public sectors are brought together to address complex and critical issues of the day. At its core, this is also a book about a teacher, Phil Scanlan. Between the lines it tells the story of a man whose insight, dedication and generosity have made a difference -- to the ecology of the Atlantic coast, New Jersey tourism, the quality movement nationally, and to the many people and organizations he has touched through his work. So, The Dolphins Are Back is a book to have. It's a set of building blocks, each with its own theme and brilliance.
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Wildlife, nature and the Environment
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